Want to check your order status, track a parcel or get help with a delivery issue? At Aussie Vape Hub, we aim to make it easy to understand what happens after you place an order at au-teq.com.
From order confirmation emails to Australia Post tracking and customer support, this guide explains how to follow your order, what to do if a parcel is delayed, and how to contact our team when you need assistance.
1. What Happens After You Place an Order?
After you place an order on au-teq.com, you will receive an order confirmation email with the relevant order information. Please check your inbox and make sure you keep your order number for future enquiries.
Step 1: Order Confirmation
Email NotificationCheck your email for confirmation that your order has been received. Keep the confirmation email and order number so our team can help you identify your purchase if needed.
Step 2: Order Processing
Up to 3 Business DaysOur warehouse team prepares your order for dispatch. Orders are generally packed within 3 business days after receipt.
Step 3: Tracking Information
Email & WebsiteOnce the tracking information is available, you can check your order through the relevant website order details and shipping notification email.
Step 4: Parcel Delivery
Estimated 3–7 Business DaysAfter dispatch, delivery is estimated to take 3–7 business days. Remote and regional destinations may require additional transit time.
2. Where Does Your Order Ship From?
Our products are dispatched from Australian warehouses according to the product ordered. The dispatch location may vary depending on the item.
Sydney Warehouse
Sydney, AustraliaMost products sold on our website are dispatched from our Sydney warehouse.
Melbourne Warehouse
Melbourne, AustraliaWALA products are dispatched from our Melbourne warehouse.
Orders are generally packed within 3 business days. After dispatch, the estimated delivery time is 3–7 business days, depending on your location and carrier conditions.
3. How to Track Your Order
Once your tracking information becomes available, there are two ways to check your order details: through the relevant order information on our website and through the shipping notification email.
Option 1: Check Your Website Order Details
- Visit au-teq.com.
- Open the relevant order details using the order information available to you.
- Check whether your tracking information has been provided.
Option 2: Check Your Email
- Open the shipping notification email associated with your order.
- Find the tracking number or tracking link provided.
- Use the tracking details to check your parcel's progress.
Option 3: Track Through Australia Post
Enter your tracking number on the official Australia Post tracking page to view the latest available tracking events.
4. Understanding Shipping Updates and Delivery Times
Tracking events show the available information about your parcel as it moves through the delivery network. Updates may not appear at every stage of the journey.
| Order or tracking status | What it means | What you should do |
|---|---|---|
| Order Confirmed | Your order has been received and confirmation has been sent by email. | Keep your order number and check your order details. |
| Processing | Your order is being prepared for packing and dispatch. | Allow up to 3 business days for packing. |
| Tracking Information Available | Tracking details are available for checking. | Use the tracking number on the Australia Post website. |
| In Transit | Your parcel is moving through the carrier's delivery network. | Continue checking tracking updates for progress. |
| Delayed or No Recent Update | There may be a delay or no new tracking event available yet. | Check again later and contact our support team if the issue continues. |
| Delivered | The carrier's tracking system indicates that delivery has been completed. | Check your delivery location and tracking details if you cannot find the parcel. |
How Long Does Delivery Take?
3–7 Business Days
Remote and regional areas may take longer.
Please remember that order processing time is separate from transit time. Public holidays, weather events, carrier disruptions and delivery location can affect the actual arrival date.
For the latest available delivery estimates and service updates, refer to the official Australia Post tracking service.
5. What If Your Tracking Information Hasn't Updated?
It can be concerning when your tracking information does not change for a while. However, tracking events are not necessarily displayed continuously, and a lack of recent updates does not automatically mean your parcel is missing.
What to Check First
- Make sure you are using the correct tracking number.
- Check the latest information on the official Australia Post tracking page.
- Allow some time for tracking events to appear or refresh.
- Check your order confirmation and shipping notification email.
- If the tracking information remains unchanged for an extended period, contact our customer support team.
When contacting us, please include your order number and tracking number, along with a short description of the issue. This helps us identify your order and review the available information more efficiently.
6. What to Do If Your Parcel Is Delayed or Missing
If your parcel has not arrived within the estimated delivery timeframe, we recommend checking the tracking information first and then contacting our support team if you need further assistance.
For Delayed Parcels
- Check the latest tracking events and any available delivery estimates.
- Allow additional time if your delivery address is in a remote or regional area.
- Contact our customer support team if the parcel appears to be significantly delayed or the tracking information does not resolve your concern.
For Parcels That May Be Missing
We understand that a parcel that cannot be located can be frustrating. When you report a potentially missing parcel, our team will review the order and available tracking information to verify the situation.
- Contact us: Provide your order number, tracking number and a description of the issue.
- Verification: Our team will check the available order and delivery information.
- Follow-up period: After reviewing the circumstances, we will allow a one-week period for the case to be followed up.
- Replacement arrangement: If the parcel is confirmed as missing and the case meets the applicable conditions, we will arrange a replacement shipment after the follow-up period.
7. Incorrect Delivery Address and Order Changes
Please check your delivery address and order details carefully before completing your purchase. Accurate information helps us process your order correctly and reduces the risk of delivery problems.
Before Dispatch
If you notice an incorrect address or need to request an order change, contact our customer support team as soon as possible.
We will review your request based on the current order status. Changes cannot be guaranteed once processing or dispatch arrangements are underway.
After Dispatch
Delivery addresses cannot be changed through our store after an order has been dispatched.
Please check your tracking details and contact our customer support team if you need help understanding the available next steps.
8. Missing, Damaged or Incorrect Items
If your parcel arrives with visible damage, an item appears to be missing, or you believe you have received an incorrect item, please contact our customer support team so we can review the situation.
Information to Include in Your Enquiry
- Your order number.
- A clear description of the problem.
- Your tracking number, if available.
- Relevant photographs of the parcel, packaging or item, where applicable.
Providing these details helps our team understand the issue and determine the appropriate next steps.
Each enquiry will be reviewed based on the information provided and the circumstances of the order.
9. Order Cancellation or Changes
If you need to cancel an order or request a change, please contact our customer support team as soon as possible and include your order number.
- Order not yet dispatched: Contact us promptly so we can check whether your request can still be accommodated.
- Order already dispatched: Delivery addresses cannot be changed through our store after dispatch. Cancellation or other requests will need to be reviewed in accordance with the applicable policies.
- Order already delivered: Contact us with the relevant details so we can explain the next steps under the applicable store policies.
Please note that submitting a cancellation or modification request does not automatically mean it has been approved. The available options depend on the order status and applicable policies.
10. How to Contact Aussie Vape Hub Customer Support
If you have a question about your order, tracking information or delivery arrangements, you can contact us through email or WhatsApp.
Email Support
Order EnquiriesSend us your order number and a clear description of your question or issue.
Email Our TeamWhatsApp Support
Direct ContactContact our team through WhatsApp for assistance with order status, tracking questions and delivery enquiries.
Chat on WhatsAppTo help us assist you more efficiently, please include the following information in your message:
- Your order number.
- The email address used to place the order, where relevant.
- Your tracking number, if one has been provided.
- A brief explanation of your question or concern.
11. Frequently Asked Questions
Will I receive an order confirmation email?
Yes. An order confirmation email is sent after your order is received. Please check your inbox and spam or junk folder if you cannot find it.
Where can I find my tracking number?
Tracking information is available through the relevant website order details and shipping notification email once the details are available. You can then enter the tracking number on the official Australia Post website.
How long does order processing take?
Orders are generally packed within 3 business days. Orders placed on Friday evening or during the weekend are grouped together for processing on Monday.
How long does delivery take?
Estimated delivery is 3–7 business days after dispatch. Remote and regional areas may require additional transit time.
Why hasn't my tracking information changed?
Tracking events may take time to appear or update. Check the Australia Post tracking page again later. If the issue continues, contact our customer support team with your order number and tracking number.
Can I change my delivery address after dispatch?
No. Our store cannot change the delivery address after the order has been dispatched. Contact our customer support team if you need help understanding your available options.
What should I do if my parcel is delayed?
Check the latest tracking information first. If the parcel appears significantly delayed or you need assistance, contact us by email or WhatsApp so we can review the available order information.
What happens if my parcel is confirmed missing?
Our team will review the available order and tracking information. After verification and a one-week follow-up period, we will arrange a replacement shipment if the parcel is confirmed missing and the case meets the applicable conditions.
What if my parcel arrives damaged or an item is missing?
Contact our customer support team with your order number, a description of the issue and relevant photographs where applicable. We will review the details and advise you on the next steps.
How can I contact customer support?
Email aus@au-teq.com or contact us through WhatsApp. Our customer support time zone is GMT+8.
12. We're Here to Help
At Aussie Vape Hub, we want you to have clear information about your order from confirmation through delivery. Keeping your order number and checking your tracking information regularly can help you stay informed throughout the shipping process.
If your tracking information is unclear, your parcel is delayed, or you need help with an order, our customer support team is available through email and WhatsApp.
When contacting us, please include your order number and relevant tracking details so we can review your enquiry more efficiently.
Need Help With Your Order?
Contact Aussie Vape Hub for assistance with order status, tracking updates and delivery enquiries.
Email Customer Support Contact via WhatsAppWebsite: au-teq.com · Customer support time zone: GMT+8
Shipping timeframes are estimates and may vary according to destination, warehouse processing, public holidays and carrier operations. Order changes and cancellation requests are subject to order status and applicable policies. Missing parcel cases are reviewed before replacement arrangements are made.
